Refund Policy

By placing an order, You confirm that You have read, understood, and accepted the following policies:

Returns

We accept the returns on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Our policy lasts 45 days from the arrival date, especially for fragile products. No returns made after 45 days from the delivery date will be accepted.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  1. Not 100% Happy with Your Order

After getting your order, if you feel dissatisfied, please contact our email support to get support. Our customer service will review your request and send out further instructions. Depends on each situation, we will offer an up to 100% refund of item value/shipping fee/order value.

  1. Damaged/Wrong/Missing Items

If the product is defective or does not properly function as advertised, it is required to keep a shipping label of the package you received. Kindly take an unboxing process video in case there is a problem with your order for a resolution. To resolve your case, send us the shipping label and proof of your problem via our email support.

The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.

Caution: This warranty only covers manufacturing defects and does not cover:

- Damage caused by accident

- Improper care

- Normal wear and tear

- Break down of colors and materials due to sun exposure

- Aftermarket modification

Our policy may last 45 days from the arrival date. If 45 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.

Please note that we are unable to refund orders which function properly and are the same as what you order.

Please follow these steps to ensure a proper return and refund:

 

Step 1

You must return your order within 90 days of the date of your purchase.

Step 2

You must let Smart Brush Pro know of your decision to return your order. you may write a notice on the package you are returning.

If you choose to inform us of your decision to return your order by writing a notice on the package, please make sure to include your first and last name and your order confirmation number in your written notice. Your order confirmation number can be found in the order confirmation email that was sent to you at the time of your original purchase. 

Please Note: If you simply send the product package back without either contacting our support team - customercare@smartbrushpro.com or writing a notice on the package informing us that you want to cancel your order, you revoke your right to a refund.

Step 3

You must include inside your return package, all items that were purchased in the original order being requested for refund. All items, whether they were opened, fully used, or unopened, are required to be shipped back by you to our facility.

More Important Information About Smart Brush Pro's Refund Policy:

I would like to cancel my order

All orders can be cancelled until they are shipped. If your order has been paid and you need to
change or cancel it, you must contact us by using our contact form or email: customercare@smartbrushpro.com within 12 hours. Once the packaging and shipping process
has started, it can no longer be canceled.

- Cancellations made after 1 hour but still within 6 hours from purchasing time of the same day will be issued a 70% refund of order value (without Tip given by customers). Please be informed that a management, processing, and transaction fee (30% of your total order value) will be applied in this case. Remember, you cannot cancel or modify your order if it has progressed to an advanced preparation status.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same product, send us a message via our email support.